Monitoring & Support
IT Support for Autodesk professionals
Remote, on-site, reactive, or proactive, our support team is ready with effective solutions for incidents, as well as user questions about IT components and Autodesk software. Support is included during office hours and in line with the terms set out in the SLA (Service Level Agreement), which is an integral part of both our workplaces and our server environments.
Monitoring and Support
Your Benefits Through Our Expertise
With auxalia Monitoring and Support, we use a powerful system to centrally manage, monitor, and optimize your IT environment. By deploying this system, you as a customer benefit from maximum efficiency and proactive support, so you can focus on your core business.
Installation help
If you purchased Autodesk software from us and run into issues during initial installation, we'll help you get up and running. You can also use our helpdesk support for licensing questions.
Complete Protection for Your Important Business Data
With auxalia Microsoft 365 Backup, you're guaranteed full data protection for your Microsoft 365 environment. From Exchange and OneDrive to SharePoint and Teams, we provide reliable backups and fast recovery options, so your valuable data is always safe and available. Thanks to proactive threat detection and recovery tools, we protect your organization against data loss from cyberattacks or human error.
Why Microsoft 365 Backup?
- Complete backup and recovery: Daily backups and simple recovery options provide reliable protection for all your Microsoft 365 data.
- Advanced threat protection: We detect and block malicious threats such as phishing and malware before they impact your organization.
- Efficient management: All your backups and recovery actions are available to you from one clear dashboard.
- Cost predictability: This service is a standard part of our workplaces and server management, so there are no unexpected costs.
With auxalia Microsoft 365 Backup, you stay protected, productive, and prepared for any challenge.
Features
- Advanced threat prevention: We protect your systems against zero-day and polymorphic threats using AI and machine learning.
- Real-time protection: We prevent attacks immediately with automatic detection and blocking of suspicious activity.
- Cloud-based threat intelligence: We keep your security up to date via the cloud with the latest insights into global cyber threats.
- Efficiency without compromise: We ensure strong security with minimal impact on your system's performance.
Choose auxalia Next-Generation Antivirus for reliable, powerful protection of your business data against the most sophisticated threats.
Advanced Security for Your Endpoints
With auxalia Endpoint Detection & Response (EDR), we protect your business against the most advanced cyber threats. This powerful, cloud-based solution detects and responds to threats in real time, keeping your systems secure without requiring any extra effort on your part.Benefits of auxalia Endpoint Detection & Response
- Real-time detection and response: We prevent damage by acting immediately on suspicious activity.
- Advanced threat analysis: Our system identifies even the most complex attacks, such as fileless malware and zero-day threats.
- Automation and simplicity: We reduce the number of alerts and genuine threats through smart recommendations and automated actions.
Reliable, Proactive Care for Your IT Infrastructure
With auxalia Server Management, you're guaranteed a stable, secure, and always-available server environment. Our experts proactively monitor and manage your servers, keeping your business running without interruption. From preventive maintenance to fast troubleshooting — we ensure your IT infrastructure performs optimally.Why choose auxalia Server Management?
- Proactive monitoring: Continuous oversight prevents issues and detects threats before they have an impact.
- Full support: Our team is ready to step in immediately in case of technical failures, so you can keep working without worry.
- Optimization and updates: Regular maintenance, security updates, and optimizations keep your server environment secure and efficient.
- Flexibility and scalability: Whether you work on-premises, hybrid, or fully in the cloud, we offer tailored server management that grows with your business.
With auxalia Server Management, you have a reliable IT partner ensuring continuity and security, so you can focus fully on running your business while we manage your servers. Request a conversation today and discover the benefits of auxalia Server Management.
Proactive Support
In addition to helping you when you ask, we proactively monitor your hardware, software, network, and other activity. Our goal is to improve the security and efficiency of your IT environment and resolve issues before you even notice them.
Helpdesk
If you have questions or something unexpectedly goes wrong, our helpdesk is reachable by email and phone. No hassle with tickets or after-the-fact invoices — just direct contact with our professionals, who help get you back on track quickly.
Autodesk Support
We build workplaces for organizations that work with CAD software. That's why Autodesk support is always included with us, so you can also come to us with your specific AutoCAD, Revit, Inventor, or other Autodesk software questions.
Workplaces for (CAD) professionals
Discover the benefits of Security, Productivity, and Support.
Working with the best partners
Building the right workplace isn't something you do alone…
Hardware Specialist
Laptops, desktops, and local server environments too.
Project Management
Whether you decide to migrate to the cloud, make changes to your current environment, or anything else — our project management ensures every project has a clear beginning and end.
Consultancy
Our staff are specialists in workplaces, infrastructure, and applications, and can help with questions that go beyond incidents or requests alone. By using our consultancy services, you get tips and advice to become even more productive and secure your environment even better.
Book a meeting with our IT expert
Book a meeting directly in the calendar of our expert.